FREQUENTLY ASKED QUESTIONS

General

Go to www.heyflour.com. Oh and you’re here, shop now!

BDO Bank Transfer and GCash. As we grow and expand, we’ll add more convenient ways for you to pay.

Las Piñas baby! You can pin Hey Flour! Bakery. We also have a Makati pick-up point, pin 7635 Guijo St.

For now, pickups are only limited to our HQ and our Makati location partner. But we’re always in search of distributors so watch this space. Or write to [email protected] if you’d like to send us a proposal!

We’d love to do it all for you! But for now due to our limited operations we’ll need you to arrange for your own pickup. 

This would vary per bread. Kindly refer to the product descriptions in our shop page. Generally, our advice is to consume immediately since we don’t use any preservatives. Plus they’re all yum, so we trust you’ll finish them before they expire! 

Ez, nee, non, tidak, nej, hindi, no. That’s a negative in 7 languages, we just don’t believe good bread needs it. 

Majority of our ingredients are locally sourced. And when an alternative is available here in the Philippines, we always choose Pinas!

As best as we can! You can jump to the COVID-19 Protocols section for more details.

Monthly Bread Subscription

Come one, come all! Our monthly subscription is open to everyone, especially those who just loooove bread!

Go to www.heyflour.com and make sure to shop in the Bread Subscription page, and not the Bread Ala Carte page.

We have 2 bread subscription options:

1 month subscription:

  • P2,999 subscription fee
  • P2,999 worth of bread products
  • 10% discount on all breads
  • Free delivery, up to 4x

2 months subscription:

  • P4,999 subscription fee
  • P4,999 worth of bread products
  • 15% discount on all breads
  • Free delivery, up to 8x

Depending on the bread subscription option you choose, you need to pay for that full amount upfront to activate your bread subscription. You pay this amount upon checkout via BDO Bank Transfer or GCash. Once you subscribe, you can also start to use your subscription amount to order the breads you want.

Ideally, you spread out your subscription and order weekly so you’re always in good bread company. And your bread subscription order for each week needs to be a separate order form. 

Unless you want to finish your subscription fee all at once during your first week. Wow! If you love bread that much, then yes go ahead order for all 4 or 8 weeks ahead!

If there’s some other permutation you’d like then drop us an email at [email protected]yflour.com.

For the succeeding weeks for your next bread subscription order, keep shopping at the Bread Subscription page. Your cart total will reflect Php0 since you are shopping under a subscription.

Leave it to team Hey Flour! We’ll send you an email and SMS of your balance every after successful order. We will also advise you if your order is under or exceeds your available balance. Bear with us on the kinks in the process, as we grow and evolve, so too will our Bread Subscription model!

Your 1st week of subscription starts on the next nearest Sunday from when you successfully subscribed. Meaning if it was a Saturday today, then your subscription starts tomorrow Sunday and you will get your order delivered. Unless all slots have been taken, then it moves to the next Sunday. 

You will get an Order Confirmation by email and an SMS from our team. Payment in full upfront is required to activate your subscription.

Any remaining amount from the subscription outside of the subscribed month is non-refundable. But you know what happens? They turn into Hey Flour! Coins — a store credit we’re building which you will be able to use for future transactions and exclusive bread drops, that will only be payable by Hey Flour! Coins! Oh, what bread dreams are made of!

We love that you love our bread and you’re sharing that love! But any excess delivery request outside of the subscription allotment will already be ℅ you pal. 

 

Any remaining delivery allotment within your subscription month/s is non-transferable, and cannot be converted in any form. So let’s max that out baby!

Deliveries under the bread subscription model are always on Sunday, with no delivery time commitment. 

Hey Flour! always bakes fresh, and deliveries on the day are baked on the day. So for those subscribed to us, all the magic happens on Sunday!

COVID-19 Protocols

All employees’ temperature are checked daily. They are also required to wear masks, be physically-distanced when possible, all on top of our food safety & sanitation standards like wearing hairnets and gloves as required.

Team members are required to stay home from work if they are experiencing any symptoms related to COVID-19.

Employees handling deliveries and payments sanitize before and after touching any external items. High touch areas are also cleaned after each use or every 30 minutes, whichever is more frequent. Our bakers also wash their hands with soap and water every 30 minutes or whenever beginning or ending a new task.

Feeling the movement and shape of the dough as it rises, as it matures at every step is crucial to #BreadMadeBetter. Our artisans require that they work with their hands. There is just no compromise there. Frequent handwashing is our norm, and where there is an option for wearing gloves, gloves are used and then changed at the beginning or end of a new task.

Any confirmed case of COVID-19 within our space will be immediately communicated to local health authorities, and any team member that has had close contact with that individual. An outside agency will come in to sanitize the affected space before reopening. And if a team member has had close contact with a confirmed case of COVID-19, they will isolate at home until tested and will inform the company immediately of this potential exposure.